Frequently Asked Questions

How do I track my order?

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track the status of your shipment on our website or the carrier’s site.

Can I cancel my order after it has been placed?

We strive to process orders quickly. If you need to cancel, please contact us as soon as possible. Once an order has shipped, it cannot be cancelled

Can I cancel my order after it has been placed?

We strive to process orders quickly. If you need to cancel, please contact us as soon as possible. Once an order has shipped, it cannot be cancelled.

How can I get in touch with Rita’s Dolls’ Customer Care?

You can reach our Customer Care team by emailing info@ritasdolls.com. We’re here to assist you with any questions or concerns.

What should I do if my doll arrives damaged or defective?

Simply contact us immediately with clear photos of the damage. We will assist you in resolving the issue promptly.

Do you ship internationally?

Yes, we do offer international shipping. During the checkout process, you can select your country, and shipping costs will be calculated accordingly.

Are there any promotions or discounts available?

We occasionally run promotions and discounts. Stay updated by subscribing to our newsletter and following us on social media for the latest news, offers, and exclusive discounts.

What is Rita’s Dolls’ return policy?

Please refer to our Returns Policy section on the website for detailed information about our return process, eligibility criteria, and how to initiate a return.

How do I place an order for Rita’s Dolls?

Ordering from Rita’s Dolls is easy! Simply browse our website, add your desired dolls to the cart, and follow the checkout process. If you need assistance, feel free to contact our Customer Care team.